Technical Consulting

During the early stages of our transaction, customers need to provide their requirements in detail so that we can recommend a product that best suits your needs to maximize your work efficiency. Our technicians are trained to provide answers for specific needs and difficulties, ensuring we offer a full range of solutions.

Installation

Any AGN customer can utilize our installation service. We employ an experienced installation team to serve global markets. However, before installation, we advise our customers to prepare the cables, hydraulic oil, and other necessary items in advanced, thereby significantly shortening the installation period.

Customers will be expected to pay engineer travel and accommodation costs.

Debugging

Debugging is a key step in after-sales services, and debugging will not delay the processing progress. Before equipment is put into production, our technicians debug and operate the machine before delivery to ensure the best performance.

Training

Training includes equipment installation, debugging, operation, maintenance and technical support. All training is performed by engineers with extensive theoretical knowledge and operational experience with relevant training documents provided.

Accessories/spare parts:

Abrasion during long term production is common, and to ensure equipment stability, all accessories and spare parts for the machine will be sent with the press brake. Accuracy and quality of these parts is guaranteed under an efficient allocation and management. We will ship accessories to you as soon as possible, saving customer down time. If additional accessories are needed, please do not hesitate to contact us.

Maintenance

All products have a one-year warranty. During this period, if machine accessories become damaged, we will replace the corresponding accessories and spare parts for free. The press brakes are also equipped with a built-in online help function with fault prompts and maintenance guidance. Please do not hesitate to contact us by phone or email, and customer service is available online 24/7. If we are unable to remotely solve your problems, an engineer will conduct an on-site inspection.

Phone Service

You can contact the engineer whenever necessary to receive problem solving solutions. Please call: +86-21-37622887

Mail service

24/7 email service: shanghaiaigeni@163.com

Remote Technical Service

Our technical support center features 24/7 service, and experience technicians are available for remote online diagnosis, analysis, and problem solving.

Field Service

Experienced technicians will regularly pay a return visit to customers and submit a complete detailed customer information and maintenance record, and when necessary, provide field services.